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Cloud Service
With years of web hosting, web applications and web service experience, NetSoft is proundly announce the offering of cloud service
for nowadays business needs with elastic and expandable features. The cloud service ranges from elastic web hosting platform, content delivery network
and our industrial standard enterprise content management system and portal solution.
List of products:
- Nesta Search Engine and Service
- Nesta Web Portal Platform
- Nesta Document and Collaboration Portal Platform
- Nesta Web Analytics Platform and Service
- Nesta Enterprise Content Management System and Service
- Nesta Cloud Hosting Service
- Managed Cloudflare CDN Service
- Managed Amazon Backup and Restore
General features:
- provide a secure and reliable 24 x 7 non-stop service
- guarantee 99.5% or above monthly service availability
- provide high availability services with resilience and automatic switch-over capabilities
- provide business continuity services with multiple backup sites in different geographic locations
- provide monitoring services for service usages
- built-in system features with resilience to ensure no user data loss or loss of user data access after service disruption
- support provisioning of scalable storage, network bandwidth, computing power and memory
- support at least 1GB storage space per user
- provide documented procedures, Application Programming Interfaces (APIs), web services and REST API for our customers to expand their serivce feature and securely download their valuable user data
- have capability to help our customers to securely perform the user data migration and data destruction upon customers' request
- report any critical incident to our customer within hours with esculation and standard operation procedures
- provide helpdesk support and provide solution or work-around to our customer within 24 hours
- provide dedicated support resources to our customer with satisfaction
- comply with the Government Interoperability Framework (for service providing to Hong Kong Government only)
- system supports ISO 10646 standard and the HKSCS coded in the ISO 10646 standard and Hong Kong Supplementary Character Set (HKSCS) published by the Hong Kong Government
Security features:
- to protect our customers' service and valuable data from hacker's attacks, our systems and serivces enforced the following protection measures:
- role based user account with user and group configuraion
- complex password policy with anti-password guessing mechanism
- password aging policy with configurable period
- configurable user session timeout period
- to ensure our services and systems are secure and vulnerability free, our systems and services enforced following the following procedures:
- all systems are protected by firewalls with intrusion detection system (IDS) to detect external attacks such as SQL injection and DDOS
- all systems are equipped with anti-virus and malware detection service to protect our customers against virus, worms, Trojan horses, spyware and malicious code, etc.
- all anti-virus and malware detection service are automtically updated with most up-to-date list of virus signatures
- all systems are equipped with host-based intrusion detection system (HIDS) and network intrusion detection (NIDS) for early detection of hacker's attack
- perform periodic vulnerability scanning and penetration test on our services and systems and rectify any security vulnerability reported
- perform periodic security assessment and audit on our services and systems or upon request by our customers
- protect our customers' data with hardware and software encryption and should not disclose our customers' data or information to any external parties or for other purposes
- strictly follow the rules and guidelines given by Privacy Commissioner for Personal Data, Hong Kong on personal data storage and handling
- comply with Security Regulations and Baseline IT Security Policy (S17) (for service providing to Hong Kong Government only)
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